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About this property
This brand new renovated hotel in the center of Zermatt is just a 5-minute walk from Zermatt Train Station and across the road of the valley station of the Sunnegga Express. It offers free WiFi.
All rooms at Hotel Mama feature an LCD TV and a private bathroom.
The Matterhorn Express Cable Car and the Gornergrat Monte Rosa train can be reached easily by the electric bus. The stop is located directly in front of Hotel Mama.
Couples in particular like the location – they rated it 9.5 for a two-person trip.
Located in the best-rated area in Zermatt, this hotel has an excellent location score of 9.5
Top pick by families with children
Rooms with:
City view
Availability
Prices converted to USD
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Limited supply in Zermatt for your dates:
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Guest reviews
Categories:
Staff
9.4
Facilities
9.1
Cleanliness
9.3
Comfort
9.5
Value for money
8.3
Location
9.5
Free Wifi
8.7
Select topics to read reviews:
Guests who stayed here loved
Izzet
Turkey
“Staff was so nice and kind
Location perfect
Clean room”
Deron
United States
“The location was amazing, along with a great view of The Matterhorn. The staff was super helpful, from the front desk staff to the housekeeping team. The room was spotlessly clean upon our arrival and was brought back to that same state each day....”
Jojo
United States
“Mama! Fashionable and modern hotel with stunning views of the train, the Matterhorn, and a front row seat for people watching. The staff are world class and you will love the outrageous faux fur deck coats with matching slippers.”
Laila
United States
“Lovely stay in Zermama! The hotel and the rooms are so chic. We loved the decor. The balcony was a huge plus, we loved sitting outside and listening to the river nearby. The location was perfect, less than 7 minute walk to the train station and...”
Leah
Romania
“Clean, with a good view of the Matterhorn, very good amenities”
Jrmintlt
United States
“Thoughtful touches like tea and coffee in the room along with slippers. Breakfast staff was great. Roberto at the front desk was always happy to provide nearby restaurant suggestions, which always delivered. For dog lovers there is Ronny who is...”
Colatruglio
United States
“The staff were wonderful and very helpful, the room was clean, and the location is perfect! My only complaint is that my room was on the first floor with a window that looked directly into another hotel as well as a train with no blinds. I asked...”
F
Fatemeh
Canada
“I had a wonderful stay at this hotel! Everything was excellent — the design was beautiful and thoughtfully done, and the atmosphere was very welcoming. The staff were amazing, especially Margarita, who was incredibly kind and helpful. I truly...”
A
Angie
United States
“EVERYTHING- fantastic location, amenities, staff, breakfast! Can’t say enough about our stay here- perfection!”
Guannan
China
“Very close to the train station, very kind staff. The room is fantastic with a nice view of the Matter Horn.”
Hotel ZERMAMA Zermatt takes special requests – add in the next step!
Check-in
From 3:00 PM to 9:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 7:30 AM to 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
No age restriction
There's no age requirement for check-in
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
Cash
The fine print
Must-know information for guests at this property
Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
Please note that when booking more than 3 rooms, different policies and additional supplements may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel ZERMAMA Zermatt of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property is located in a busy area so guests might experience some noise.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to the coronavirus (COVID-19), this property has reduced reception and service hours.
Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
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