Name: Grand Hyatt Hangzhou
Address: No.28, Hubing Road, Shangcheng, 310006 Hangzhou, China, No.28, Hubing Road, Zhejiang, 310006, China
Rating: 8.6

Grand Hyatt Hangzhou

–Excellent location – show map

+44 photos

Swimming pool
Free Wifi
Free parking
Air conditioning
Private bathroom
24-hour front desk
Non-smoking rooms
Safe
Baggage storage
Elevator

About this property

Located beside the beautiful West Lake in Eastern China, Grand Hyatt Hangzhou is well-equipped with fitness facilities, business center and rooms with elegant interiors. It is only a 5-minute walk from Longxiangqiao Subway Station. The hotel is a 10-minute drive from Wulin Square. It is a 15-minute drive from Hangzhou Railway Station and a 30-minute drive from Hangzhou East Railway Station. Xiaoshan International Airport is a 50-minute drive away. The 24-hour fitness center comes equipped with cardio and strength training machines, as well as Power Plate platforms and TRX trainers. There is also a year-round indoor heated pool featuring skylight ceiling, a poolside bar and West Lake view. To relax, guests can laze in the sauna, relax with a massage on site, or enjoy West Lake's music fountain from the rooftop garden. The spacious rooms in Grand Hyatt Hangzhou feature ironing facilities, a flat-screen TV and a mini-bar. The bathrooms have both a bathtub and hot-water shower facilities. Free toiletries, slippers and bathrobes are also available. The on-site 7 restaurants and bars offer both local flavors and cuisines from around the globe.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Hangzhou, this hotel has an excellent location score of 9.7

Breakfast Info

Continental, Buffet

Free private parking available at the hotel

Availability

Select dates to see this property's availability and prices

Room Type	Number of guests
King Room with Garden 1 king bed
Twin Room with Garden 2 twin beds
King Room with Lake View 1 king bed
Twin Room with Lake View 2 twin beds
King Room - Club Access 1 king bed
Twin Room - Club Access 2 twin beds
King Room with Lake View - Club Access 1 king bed
Twin Room with Lake View - Club Access 2 twin beds
King Room 1 king bed
Grand Suite 1 king bed
Twin Room 2 twin beds
Grand Premium Suite 1 king bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free Wifi

Guests who stayed here loved

Mark

United States

“Food staff, particularly Robert, who is in charge, were amazing.”

Chih

Singapore

“Superb location, Chinese restaurant Hubin 28 and service”

Yoke

Hong Kong

“Great location on the West Lake and right next to the main shopping street. Decent sized rooms. Renovated. Grand lobby with good pastries and cakes. Walking distance to Xi Hu Tian Di, a lovely collection of restaurants in a garden setting.”

Padiwaratda

United States

“Great location, nice facilities, excellent service”

Laura

United States

“Breakfast was wonderful! Lots of choices including Western and Chinese foods. My only complaint was that it was not included in the room price and seemed a little expensive (close to $30 USD).”

Yee

Singapore

“Second consecutive stay. Kindly see my earlier comments. Highly recommended.”

Yee

Singapore

“The room was spacious and clean. The executive lounge was fantastic for a relaxing small meal, afternoon tea and snack. The hotel location was beside West Lake for a leisure walk to enjoy the beautiful scenery. At the same time the hotel was just...”

Mark

Israel

“Wonderful view of the lake from the room window, good facilities, very helpful staff. It is expensive but worth every penny.”

Anonymous

United States

“The location on the lake was amazing. it was my first time in town. this was one of the best hotels i've stayed in. Jimmy at the front desk was outstanding.”

David

United Kingdom

“Cardine was great help at the front desk. Great view of West Lake from the room. Excellent location. Best on the lake.”

Hotel area info

Restaurants

6 Restaurants On Site

湖滨28 28 HUBIN ROAD

Cuisine
Chinese
Open for
Lunch • Dinner

君悦牛排馆 GRAND HYATT STEAKHOUSE

Cuisine
Steakhouse
Open for
Dinner

咖啡厅 GRAND CAFE

Cuisine
Local • Asian • International • Grill/BBQ
Open for
Breakfast • Brunch • Lunch • Dinner

酥园 PASTRY BOUTIQUE

No additional info available

青莳 PATIO

Cuisine
Italian
Open for
Lunch • Dinner

大堂酒廊

Open for
High tea

Amenities of Grand Hyatt Hangzhou

Great facilities! Review score, 8.9

House rules

Grand Hyatt Hangzhou takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Refundable damage deposit

A damage deposit of CNY 3,000 is required on arrival. That's about $421. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years

Crib upon request

Free

12+ years

Extra bed upon request

CNY 291.50 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Accepted payment methods

Cash

The fine print

Must-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that smoking is not allowed in all rooms.

Please note that the onsite restaurants, bars and facilities may have limited services until further notice.

According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of CNY 3,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.