Guests arriving after 22:00 must contact the reception as they require a code for the key safe.

Please also note that the hotel's garage cannot accommodate vehicles exceeding 1.50 metres in height, 4.90 metres in length or 2 tonnes in weight. The garage can only be accessed during opening times, on prior reservation and at your own risk.

Guests are asked to contact the hotel in advance if they require larger parking spaces.

Gluten free and lactose free breakfast is offered upon prior reservation and for an additional charge of EUR 5.

Please note that only payment by cash or Maestro is accepted for the budget rooms.

Please note that many of the rooms are small and feature a small bathroom. Many room categories offer larger rooms with larger bathrooms.

ACCESSIBILITY INFORMATION Our hotel consists of several lovingly restored, historic buildings. Due to their structural conditions, these are unfortunately not fully accessible. However, a side entrance (accessible during reception opening hours) provides access to the breakfast area, the restaurant, the meeting room on the ground floor, and the elevator. Please note that there are no accessible restrooms available. However, guests who can walk a few meters can use them to a limited extent. The hotel rooms in the main building are not wheelchair accessible due to the winding rooms and narrow doorways. However, for guests with limited mobility, we have designed a spacious, accessible holiday apartment on the ground floor. A comfortable stay is possible here – we are happy to bring breakfast directly there upon request. Alternatively, you can of course also have breakfast in the main building during opening hours. It is also possible to park directly at the building with a disabled parking permit. If you are traveling with a wheelchair or have any questions about accessibility, please contact us before your arrival. This way, we can work together to ensure that your stay with us is as pleasant and smooth as possible.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel am Schloss in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.