Jen Hong Kong by Shangri-La

–Excellent location – show map
+60 photos
Scored 8.3
Rated very good

Staff

9.1
  • City view
  • Swimming pool
  • Free Wifi
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Non-smoking rooms
  • Safe
  • Baggage storage
  • Elevator

About this property

Renovation work is taking place from Aug 2025 to February 2026 daily. The Club Lounge, rooftop pool and fitness center are under renovation. Offering commanding views of Victoria Harbor from its location on Hong Kong Island, JEN Hong Kong by Shangri-La provides elegant accommodations with free Wi-Fi and convenient location only steps away from HKU MTR Station. It features a 16-yard rooftop pool and a fully-equipped gym. Enjoy scenic views from the seating area. In-room comforts at JEN Hong Kong by Shangri-La include a flat-screen TV, charging stations and an attached bathroom with a bathtub or shower facility. Guests can recharge with a leisurely swim at the rooftop pool, featuring sweeping views of the city and the harbor. Staff can attend to business and childcare needs. Listed as a Bib Gourmand restaurant in Michelin Guide 2014, Café Malacca specializes in Malaysian and Singaporean street-style cuisine. Guests can dine in a casual yet stylish area, featuring long tables, day beds and an open kitchen.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • Private Parking
  • Restaurant
  • 24-hour front desk
  • Bar
JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

Top Location: Highly rated by recent guests (9.0)

Breakfast Info

Buffet

  • Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
2 twin beds
2 twin beds
2 twin beds
1 full bed
1 full bed
1 full bed
1 full bed
1 full bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Daniel
United States United States
“Friendly staff, it's near a lot of restaurants. Within walking steps to HKU subway station.”
Andrea
China China
“Great location right next to the bars and restaurants in Kennedy. Comfortable bed and a big enough room by HK standards. Amazing staff who are so, so helpful.”
Hazel
Taiwan Taiwan
“I have stayed in Jen before. And the price was crazy previously. If not for the rebate from booking.com I probably won’t to back again. It is a 3 star level hotel with fair facility and equipment.”
Seth
Philippines Philippines
“Location was super convenient, just right next to HKU station”
Chui
Hong Kong Hong Kong
“The room is clean and comfortable. Location is good which is just next to HKU MTR station.”
Alex
United States United States
“Staff was very courteous and professional. Needs were addressed promptly. Appreciated the rental umbrellas and availability of portable heater.”
William
Canada Canada
“Steps away from HKU MTR. Relatively quiet neighborhood with lots of basic amenities (food markets and restaurants). Kind and attentive staff. The room itself was clean and comfortable. We’d stay there again.”
Johnny
Philippines Philippines
“Room is big for HK standard. MTR station entrance is just around the corner. Lots of cafes and eatery around.”
Tun
United Arab Emirates United Arab Emirates
“Very closed to Train station , local foods, McDonalds is just right next to the hotel”
Karen
Canada Canada
“The location of the hotel was a bit off the beaten path and outside of the touristy areas. The room was very clean and the staff very welcoming.”

Hotel area info

Restaurants

1 Restaurant On Site
Cafe Malacca
  • Cuisine
    Malaysian • Singaporean
  • Ambience
    Family-friendly • Modern

House rules

Jen Hong Kong by Shangri-La takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
From 6:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBUnionPay credit cardCash

The fine print

Must-know information for guests at this property

The regulation of disposable plastic tableware and other plastic products used in hotel guest rooms is in effect. Hotel has put plastic-free and refillable alternatives in service. Some items containing plastics will be available at a charge per regulation.

Please note that rates for extra beds do not include breakfast.

Kindly note that guests can take a metro and reach JEN Hong Kong by Shangri-La through Exit B2 of HKU MTR Station.

Renovation work is taking place from Aug 2025 to February 2026 daily. The Club Lounge, rooftop pool and fitness center are under renovation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.