Four Points by Sheraton Surabaya, Pakuwon Indah

–Excellent location - show map
+49 photos
Scored 9.2
Rated superb

Staff

9.7

Property highlights

About this property

Comfortable Accommodations: Four Points by Sheraton Surabaya in Surabaya offers family rooms with air-conditioning, private bathrooms, and city views. Each room includes a work desk, free toiletries, and a TV. Exceptional Facilities: Guests can enjoy a swimming pool with a view, fitness centre, restaurant, bar, and free WiFi. Additional amenities include a kids' pool, fitness room, and 24-hour front desk. Dining Experience: The modern restaurant serves Indonesian cuisine with halal, vegan, gluten-free, and dairy-free options. Breakfast includes local specialities, warm dishes, fresh pastries, and more. Prime Location: Located 21 km from Juanda International Airport, the hotel is near attractions such as House of Sampoerna (8 km) and Surabaya Zoo (9 km). Free private parking is available.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness centre
  • Room service
  • Restaurant
  • Bar
Four Points by Sheraton
Hotel chain/brand
Four Points by Sheraton

Top location: Highly rated by recent guests (9.6)

Breakfast info

Full English/Irish, Vegetarian, Gluten-free, Asian, American, Buffet

FREE private parking!

Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
Bedroom
1 large double bed
Living room
1 sofa bed
2 single beds
Bedroom
1 extra-large double bed
Living room
1 sofa bed
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Nungky
Indonesia Indonesia
“The hotel location is easy and access to the mall easy..The service of all the staff was amazing... the hospitality...the food restaurant and all the service of the staff restaurant was excellent...the chef yudi and chef soima thankyou for the...”
Nungky
Indonesia Indonesia
“The view of the room is amazing... the restairant food also great and the staff was very nice ...the chef was amazing....i feel like home.. 😍 Thankyou chef yudi and chef soima...and mbak nia and and all the staff thats welcoming in the restaurant...”
Shane
Australia Australia
“The customer service was amazing. The breakfast buffet was incredible.”
Nungky
Indonesia Indonesia
“The room...the view...the restaurants...everything is good All the staff is super kind...i feel like home everytime come here”
Wakiniki
Indonesia Indonesia
“Many to pick! From the exceptional location, ample parking space, very friendly staffs, quiet hallway, clean and comfortable room, great amenities, great food, and much more. Almost everything are exceptional!”
Anders
Belgium Belgium
“Very friendly and helpful staff. Excellent breakfast and nice rooftop Comfortable bed”
Dato
Brunei Darussalam Brunei Darussalam
“The staffs are marvelous all round and especially at the restaurant. Special thanks to them and Chef Judi who promised us with special menu and truly delivered this morning”
Kai
Australia Australia
“The most attentive and kind staff at any hotel I've ever stayed at. My partner and I were getting married during our stay and even though it wasn't at the hotel itself they still congratulated us and provided us a small gift. It's also the best...”
Norafendi
Singapore Singapore
“The stay was exceptional. The staff in Djaman Doloe are all well trained and service orientated. The rooms were lovely aside from the leaking vanity top sink and shower room tiles grouting unscrub which makes it look unhygienic.”
Elaine
Singapore Singapore
“Location is great, connecting to Pakuwon Mall makes shopping easier. Love the breakfast, particularly Indonesian foods, fresh juices, traditional healthy Jamu, etc. the staffs are all very friendly and helpful.”

Hotel surroundings

Restaurants

1 restaurant on site
Djaman Doeloe
  • Cuisine
    Indonesian
  • Open for
    Breakfast • Dinner
  • Ambiance
    Modern
  • Dietary options
    Halal • Vegan • Gluten-free • Dairy-free

Facilities of Four Points by Sheraton Surabaya, Pakuwon Indah

Great facilities! Review score, 9.4

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness centre
  • Room service
  • Restaurant
  • Bar

House rules

Four Points by Sheraton Surabaya, Pakuwon Indah takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Rp 726,000 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 726,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 2 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardJCBDiscoverCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Four Points by Sheraton Surabaya, Pakuwon Indah in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.