Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout.
Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries.
Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms.
Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge.
Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.
Couples in particular like the location – they rated it 9.1 for a two-person trip.
This property has 1 third-party sustainability certification.
Green Key (FEE)
Guest reviews
Categories:
Staff
8.9
Facilities
7.9
Cleanliness
8.2
Comfort
8.2
Value for money
7.7
Location
8.6
Free Wifi
7.8
Select topics to read reviews:
Guests who stayed here loved
Jon
United States
“Great stay, great pool area, staff was friendly and welcoming.”
Andreas
Indonesia
“room is specious
location at hart of alam sutra and easily find anything
staff response is ultra fast”
Skylar
Thailand
“It was extremely quiet and comfortable. Although located next to a larger road, I couldn’t hear the cars at all.
The breakfast was very focused around local food, which was delicious, but also a great variety of western goods like scrambled...”
Yoshua
Indonesia
“Very close to a nice mall where you can find good food.”
Boy
Saudi Arabia
“Located near shopping mall.
Easy access to every where.”
P
Pritamaharani
Italy
“Location. Its located not far from the entrance of alam sutera, you can go easily to the highway, to the commercial center, local resto/bar, and local market.”
Arya
Indonesia
“We were satisfied for an excellent variety of breakfast menu.”
C
Chan
Hong Kong
“Clean and spacious hotel. There is a big shopping mall at its side. You can get anything you want. Every things are clean. Bed and pillow are comfortable. Airconditiner and wifi are ok. The massage service is very good. All the staffs are very...”
Patrick
Singapore
“Staff were very helpful & pleasant to deal with. Always smiling and willing to assist”
Syed
Canada
“Location. Mall is next door for all your requirement.”
Hotel area info
Restaurants
1 Restaurant On Site
Mint And Pepper
Cuisine
American • Indonesian • Pizza • Local • Asian • International
Open for
Breakfast • Lunch • Dinner
Ambience
Modern
Dietary options
Halal • Vegetarian
House rules
Mercure Serpong Alam Sutera takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of Rp 400,000 is required on arrival. That's about $24. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Extra bed upon request
Rp 450,000 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 450,000 per person, per night
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
Cash
The fine print
Must-know information for guests at this property
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of Rp 400,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
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Thailand
Saudi Arabia
Italy
Hong Kong
Singapore
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