Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

–Great location - show map
+142 photos
Scored 8.2
Rated very good

Staff

8.7
  • Sea view
  • Garden
  • Swimming pool
  • Free Wifi
  • Terrace
  • Balcony
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk

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About this property

Prime Beachfront Location: Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras offers a private beach area and beachfront access. Guests enjoy an infinity swimming pool, sun terrace, and free WiFi throughout the resort. Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms, and sea views. Additional amenities include balconies, terraces, and soundproofing, ensuring a relaxing stay. Dining Experience: The resort offers a family-friendly restaurant with French, American, Italian, Japanese, Mexican, and international cuisines. Guests can also enjoy a pool bar and themed dinner nights. Leisure Activities: Activities include yoga, fitness classes, snorkeling, and a waterpark. Free bicycles are available for exploring the surroundings. Nearby Attractions: Located 22 mi from Cozumel International Airport, the resort is close to Playa del Carmen Maritime Terminal and Tulum Archaeological Site.

Couples in particular like the location – they rated it 8.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Beachfront
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • 9 restaurants
  • Bar
  • Private beach area
  • Breakfast
Hard Rock
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (8.0)

Breakfast Info

Buffet

Free Private Parking Available On Site

Activities:

  • Tennis court

  • Fitness center

  • Golf course (within 2 miles)

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
or
2 full beds
1 king bed
1 king bed
1 king bed
1 king bed
2 king beds
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Austin
United States United States
“Property is large and well maintained. Several different pools and restaurants off a wide variety depending on what you are looking for”
Jeff
United States United States
“The property was spacious but not too big. Well lit at night and the employees were always busy keeping the property clean of seaweed and trash.”
Vicente
United States United States
“It was a great experience and great costumer service.”
Ana
Mexico Mexico
“Everything. Was my 4th time staying there and they are always doing renovations. They had 3 new restaurants since my last stay. Excellent service from the staff and the rooms are very luxurious.”
Nduhaime
Canada Canada
“the faro for adult only was amazing. lots of choices. great view. never over crowded, waitresses were exceptional (elisabeth) knew our order by heart by the third day. very nice. we went back every morning and lunch. our room was very spacious,...”
Kadri
Estonia Estonia
“Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot,...”
Ana
Mexico Mexico
“Buena cocina, la idea de la alberca de agua corriente salva que no se tenga acceso al mar. Personal amable.”
Erika
Mexico Mexico
“Falta algo de snaks en el Heaven.. En la zona de la alberca”
Roberto
Mexico Mexico
“Bonita playa para nadar y hacer snorkel , comida excelente en el restaurante francés , personal de la recepción excelente”
Oscar
Mexico Mexico
“Las cenas en los restaurant y tuvios una excelente cena inolvidable en la playa. atendida por los excelentes personal y excelente alimentos.”

Area info

Restaurants

9 Restaurants On Site
IPANEMA
  • Cuisine
    Brazilian
  • Ambience
    Modern
ZEN
  • Cuisine
    Japanese • Asian
  • Ambience
    Traditional
FRIDA
  • Cuisine
    Mexican
  • Ambience
    Traditional
CIAO
  • Cuisine
    Italian
  • Ambience
    Traditional • Modern
TORO
  • Cuisine
    Steakhouse
  • Ambience
    Modern
LE PETIT COCHON
  • Cuisine
    French
  • Ambience
    Modern
THE MARKET
  • Cuisine
    Mexican
  • Ambience
    Family-friendly
IN-ROOM DINING
  • Cuisine
    International
  • Ambience
    Family-friendly
PIZZETO
  • Cuisine
    American
  • Ambience
    Family-friendly

House rules

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Infants from 0-3 years old are free.

All children from 4 to 17 years old extra charges apply.

When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

License number: 008-007-000402/2025