The Journey hotel

–Excellent location - show map
+47 photos
Scored 8.3
Rated very good

Staff

9.1

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Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Comfortable Accommodations: The Journey hotel in Penang offers family rooms with air-conditioning, private bathrooms, and free WiFi. Each room includes a work desk, TV, and free toiletries. Convenient Facilities: Guests benefit from a lift, concierge service, full-day security, and free on-site private parking. Additional amenities include a kitchen, city views, and soundproofing. Prime Location: Located 15 km from Penang International Airport, the hotel is near Northam Beach (12-minute walk), Rainbow Skywalk at Komtar (1 km), and Penang Times Square (1 km). Guests appreciate the room cleanliness, convenient location, and attentive staff.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Free parking
  • Family rooms
  • Non-smoking rooms

Property highlights

Situated in the best rated area in George Town, this hotel has an excellent location score of 9.0

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
2 single beds
1 large double bed
1 single bed
and
1 large double bed
2 single beds
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 single bed
and
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
2 large double beds
1 single bed
and
1 double bed
2 double beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Chee
Malaysia Malaysia
“Overall is clean and good location. Staff is friendly as well.”
Hans
Malaysia Malaysia
“Service was excellent, parking limit but it's safe, after 11pm will close gate, can call security to open gate. Don't know is same , cause my room had a bilble in it. So , no worry about gh... Hehe Will come back again. Recommend!”
Chai
Singapore Singapore
“The location is excellent and the staffs are polite and helpful.”
Karin
Singapore Singapore
“Strong wifi and clean environment, nice friendly staffs.”
Louieleewy
Malaysia Malaysia
“As always, friendly and very efficient receptionist. Checked into the room and smelled some cigarette smell, I went back down to the receptionist and got to change to a new room immediately.”
Kong
Malaysia Malaysia
“Excellent service from the reception!! This is my third time staying here. They are friendly and helpful to solve our problem. Room is clean and comfortable. Good location surrounded by lots of restaurants.”
Ganesh
Malaysia Malaysia
“Strategic location. Clean and spacious room. Friendly and attentive staff.”
Ahmad
Malaysia Malaysia
“I had a wonderful stay at Hotel Journey in George Town. The location is excellent, right in the heart of the city, making it easy to explore Penang’s heritage sites, street art, and local food. The hotel is cozy, clean, and welcoming, with a...”
Huang
Singapore Singapore
“Super friendly and efficient staff. Water dispenser available and carpark is gated with security and very conveniently located right beside the lift lobby.”
Robin
United Kingdom United Kingdom
“All good as a tidy and well located establishment with helpful staff. Left luggage facility particularly useful.”

Hotel surroundings

House rules

The Journey hotel takes special requests - add in the next step!
Check-in
From 15:30 to 22:30
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of MYR 200 is required on arrival. That's about US$47. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Payments by Booking.com
Booking.com takes your payment on behalf of the hotel for this stay, but make sure you have cash for any extras once you get there.

The fine print

Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please inform The Journey hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of MYR 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.