Volando Urai Spring Spa & Resort

–Great location - show map
+31 photos
Scored 8.1
Rated very good

Staff

8.8

About this property

Peace and calm can be felt throughout Volando Urai Spring Spa & Resort, a 5-star hot spring resort surrounded by the lake and forests of Wulai Township. Separate male and female hot spring pools, as well as relaxing massage treatments, are available. Free Wi-Fi is also provided. Enjoying beautiful views of the lake or mountains, the well-decorated rooms are equipped with a flat-screen TV, DVD player and a sofa. Suites have a large balcony. Private bathrooms come with a bathtub and hot-water showers. Volando Urai is a 15-minute walk from Wulai Old Street. Free scheduled shuttle services to and from Xindian MRT Station are provided for guests. It is a 1-hour, 30-minute drive from Taoyuan International Airport. Guests can arrange day trips at the tour desk, or get directions to walk to the local waterfalls and scenic spots. There are also meeting rooms and a 24-hour front desk. Fine dining and candlelight dinners can be enjoyed at Volando Soyan, where dishes are prepared using seasonal vegetables and fresh seafood. A daily breakfast is also available accompanied by lake views.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free parking
  • Free Wifi
  • Spa
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms

Property highlights

Top Location: Highly rated by recent guests (8.6)

Breakfast Info

Continental, Vegetarian, Asian

  • Free private parking

Activities:

  • Spa

  • Hot tub/Jacuzzi

  • Hot spring bath

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
1 queen bed
1 full bed
2 twin beds
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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Guests who stayed here loved

Pailan
United Arab Emirates United Arab Emirates
“I was given utmost care by everyone while I was there.. even without asking, they look after you. It was a really beautiful experience..”
Kajsa
United States United States
“It was absolutely stunning. The views from the dining areas, reception, and our room were amazing. This was the nicest hotel we’ve ever stayed at. The room was fabulous and so was the service. The room change over for evening time was incredibly...”
Madeleine
Thailand Thailand
“The resort was in a beautiful location next to the river. The rooms were super comfy and spacious with its own spa tub. The food was delicious and prepared by a chef and included in the room cost.”
Jessica
United States United States
“Clean with nice aroma as soon as we enter the hotel”
Carol
United States United States
“The service was exceptional, from the front desk to the restaurants to the spa. I almost cried when we were shown our room. It was huge and had a beautiful view of the tranquil river outside. The spa was excellent, there is a public portion...”
Lydia
United Kingdom United Kingdom
“The hotel is very special. Exactly what we wanted for our escape. The onsen was lovely and treatment options very relaxing. Quick walk into the little town and glorious countryside views”
Gary
Switzerland Switzerland
“The property is absolutely stunning, with beautiful rooms, some of them with river and mountain view. The ensuite mini onsen in the room is the perfect escape from the reality of a full day's hike. The food included in the half board is tasty and...”
Won
Australia Australia
“View and food was excellent. Also staffs are very kind and helpful.”
Jessica
Taiwan Taiwan
“Love everything here! So relaxing and meaningful (about the indigenous tribe’s stories and culture). The services were all excellent and all food was delicious and beautifully presented!”
Jeanne
Singapore Singapore
“Very exclusive, great service, superb food and super fresh. Spa was great!”

Area info

Restaurants

2 Restaurants On Site
Soyan Restaurant
  • Cuisine
    French
  • Open for
    Breakfast • Dinner • High tea
  • Ambience
    Romantic
  • Dietary options
    Vegetarian • Vegan
SILIQ Restaurant
  • Cuisine
    Chinese • Asian
  • Open for
    Lunch • Dinner • High tea
  • Ambience
    Romantic
  • Dietary options
    Vegetarian • Vegan

Resort facilities at Volando Urai Spring Spa & Resort

Great facilities! Review score, 8.2

Most popular amenities

  • Free parking
  • Free Wifi
  • Spa
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms

House rules

Volando Urai Spring Spa & Resort takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Please note that the public bath is open from 10:00 until 23:00 and closed on Wednesday.

Children under the age of 12 are not allowed to use some facilities in the spa center for safety reasons.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Volando Urai Spring Spa & Resort of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.